Shipping policy
📦 Shipping Policy
Processing Time
All orders are processed within 1–2 business days (excluding weekends and holidays).
Once your order is processed, you will receive a confirmation email with tracking details.
Shipping Time
Delivery times may vary depending on your location:
USA: 5-7 business days
Canada: 5-9 business days
UK & Europe: 5-9 business days
Australia & New Zealand: 5-9 business days
Rest of the World: 10-20 business days
*The following is the average transit time for shipping, and does not include the 1-2 business days production time to create our heartfelt message cards.
*Lead times may be slightly longer during holidays due to carrier constraints.
Shipping Cost
We offer FREE standard shipping worldwide.
Tracking Information
Once your order is shipped, you will receive a tracking number via email.
Please allow 24–72 hours for tracking updates to appear.
Delays
Occasionally, shipping may be delayed due to:
High demand
Carrier issues
Customs clearance
Weather or unforeseen circumstances
We appreciate your patience in such cases.
Incorrect Address
Please ensure your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrect addresses provided by the customer.
If an order is returned due to an incorrect address, we can reship it once the correct address is confirmed.
Lost or Delayed Packages
If your package is significantly delayed or appears lost:
Contact us at support@charmingwish.com
We will investigate with the courier
If unresolved, we will offer a replacement or refund
Delivered but Not Received
If tracking shows “Delivered” but you have not received your order:
Check with neighbors or household members
Contact your local post office
If still unresolved, reach out to us for assistance
Customs & Duties
International orders may be subject to customs fees or import duties.
These charges are the responsibility of the customer.
Contact Us
If you have any questions about your shipment, please contact us at:
📧 support@charmingwish.com